Terms and Conditions
The terms "you," "your," and "yours" refer to the customer. The terms "Company," "we," "us," and "our" refer to SMART TECHNOLOGY, Inc. ("SMART TECHNOLOGY"). These General Terms and Conditions are governed by our Terms of Service. Our Terms of Service take precedence over any conflicting General Terms and Conditions provision. BY USING SMART TECHNOLOGY'S SERVICES AND THE SMART TECHNOLOGY WEBSITE, YOU CONSENT TO THE TERMS AND CONDITIONS OF THESE General Terms and Conditions. IF YOU DO NOT AGREE TO THESE General Terms and Conditions PLEASE DO NOT USE THE WEBSITE AND/OR SERVICES.
Credit requests & cancellation
Credit cancellation policy shall be authorized only till the process request is incomplete. Once the process request is approved from our end, credit requests cannot be cancelled. The payments for the raised credit requests shall be paid and borne in 7 days upon raising the request. Any delays in payment shall lead to discontinuation and deactivation of the services.
Account ethics and confidentiality
You are entitled to withhold all the account confidentiality standards and shall not engage in partial or complete disclosure of “Accounts” information to any third party resources. You are entitled to keep all the information regarding invoices, recent transactions, payments, application fields and other panel details confidential.
Accuracy and Completeness of Information
While SMART TECHNOLOGY strives to ensure that the information contained on this Website is accurate and reliable, SMART TECHNOLOGY makes no warranties as to the accuracy, correctness or completeness of any such information and assumes no liability or responsibility for any omissions or errors in the content of this Website. SMART TECHNOLOGY reserves the right to revise the information contained on this Website at any time, in its sole discretion without any obligation to notify past, current or prospective visitors.
Your Use of This Website
You may download certain content that appears on this Website for your personal use, provided you do not remove or modify any copyright, trademark or other proprietary notices. You expressly agree that no right, title or interest in any downloaded materials is transferred to you as a result of such downloading or copying. There are inherent dangers in downloading materials and information from the Internet, and SMART TECHNOLOGY cautions you to make sure that you completely understand the potential risks before downloading any such content.
You are solely responsible for adequate protection and backup of the data and equipment used in connection with any information downloaded from this Website, and SMART TECHNOLOGY will not be liable for any damages that you may suffer as a result of such download.
Changes to the General Terms and Conditions
We reserve the right to change these General Terms and Conditions from time to time without notice by posting the changes to SMART TECHNOLOGY's website. When we do, we will also revise the "last update" date of these General Terms and Conditions.
The user has to get registered with us as per the service acceptance contract by providing relevant details including your contact number, mailing address, office address etc. The user should provide the current and true information as per requirement of the registration form without fail. If in any scenario the information provided by the user stands untrue or incomplete, SMART TECHNOLOGY holds the right to deny, suspend or terminate the services at any instance without giving any prior notice.
The user is liable to submit identification documents if necessary as per the regulations of Department of Telecommunications, Government of India. The account shall be set for deactivation in case the required documents are not submitted within 30 days of account activation and we shall not be liable for any refunds.
Services Activation Delay
We are set to activate user account within 7 days of payment confirmation with positive effect. However, the time period may vary based on certain set of limitations:
- The setting up of account period may vary based on the changes in customer requirement.
- Holidays or Non-working days are not considered as a part of the timeline for account activation period.
We are committed to provide resolution for any type of service delay, however the user is entitled to a 100% of balance refund available in the respective accounts in case a sure shot resolution is not provided within 30 days of the date of payment.
Exit Policy for Voice Services
If the customer is not willing to extend/renew the contract upon contract expiration, we can transfer the ownership of the number upon request to the user as per the following policies:
- Only Virtual mobile numbers can be transferred.
- Landline/Toll-Free/PSTN numbers are not transferable.
- User is liable to pay a transfer fee of INR 2000 to facilitate transfer of ownership.
- User has an option to continue with the services until the number porting process is complete by paying the rental and usage charges.
- We reserve the right to charge the User up to INR 5000 as a security deposit against the aforementioned charges. Any part of unused amount will be refunded back to the User after the transfer of ownership is complete.
The user shall give their consent to receive communications from SMART TECHNOLOGY by the means of mails, calls and SMS with respect to the services and transactions on our portal. The users are entitled to register their valid mail ids and contact numbers for the same. The user shall also be entitled to receive promotions, service updates and such other sorts of communications from our end.
Pre-Paid: The user can renew the services contract anytime post expiration of the services within two months from the date of contract expiration as per the following guidelines:
- The user can renew the services contract with the services of the previous number and the service plan only if the display number is available with us.
- The user can renew the service contract beyond one month from the date of expiration and before two months from the date of expiration without a guarantee of previous service plan.
As per the user registration guidelines, you shall be liable to provide true information while creating the account and choose a strong password. SMART TECHNOLOGY reserves the right to have full access to customer specific information and use it to an extent as permissible by the regulations of Government of India to provide top notch services to the users. We store your critical information and are liable to keep it secure as per the Information Security Act – 2000.
Use of Content
Fair Usage Policy
What is it?
We strive to provide best in class services to our customers with relentless dedication. There are some scenarios wherein the credits added in the user accounts are not utilized for a very long time or the account is not used for a very long time. This creates an imbalance for the other users as in operational accounts have to be handled on the backend equally consuming time and work constraints. As there are very minimal validity impositions on SMS services, we intend to build a fair usage scheme to ensure adequate utilization of credits within a fair time frame (6 months- 1 year) Thus to ensure that the services remain oiled for all our customers, we are introducing a Fair Usage Policy with an intention of service betterment.
The user is entitled to use the services in context with cloud communications for business purposes providing Inbound and outbound solutions in context with IT support solutions
The user shall be in agreeable terms with any form of electronic payment modes available with SMART TECHNOLOGY for service payments against the services offered. We therefore in full terms are authorized to process any type of payment electronically by the user against the services. The invoice for the charged services shall be generated and shared with user at fixed periodic intervals. The user is responsible to cross check and verify the invoice and if any discrepancies are to be found, the same shall be notified to SMART TECHNOLOGY within 7 days of the date of invoice generation. Invoice reminders shall be sent to user at regular intervals
SMART TECHNOLOGY works under the regulations formulated by Department of Telecommunications, Government of India (DOT) and Telecom Regulatory Authority of India (TRAI). SMART TECHNOLOGY reserves the right for modification, alteration or removal of specific features or offerings based on the law and regulations without any prior notice. SMART TECHNOLOGY holds no abiding policy to fulfill any type of service request demanded by the user. The provision of service request fulfillment shall be on the sole discretion of SMART TECHNOLOGY depending on priority parameters.
- SMART TECHNOLOGY extends service support 24*7 over mail on firstname.lastname@example.org and call on 9712724242.
- The general response time for any query or issue reported is 24 hours and may extend depending on the severity of the issue reported.
- SMART TECHNOLOGY strives to resolve and type of issue reported in minimum time possible in reference with service provided but holds no guarantee that the issue will be resolved.
Governing Law & Jurisdiction
If you have any concerns or queries with the agreement, please feel free to contact us at email@example.com or call us at “9712724242”.
THE INFORMATION ON THIS SITE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. No advice or information, whether oral or written, obtained by a user from SMART TECHNOLOGY, shall create any warranty not expressly made herein. If you download or copy any material from this website, you do so at your sole discretion and risk and consequently you will be responsible for any damage to your computer system or loss of data that results from the download or copying of any material or software. Some of SMART TECHNOLOGY's Services require the use of third party services, products, or networks. SMART TECHNOLOGY will make commercially reasonable efforts to communicate any policies, requirements, or guidelines of those third parties to You. You agree to follow those policies, requirements, or guidelines. ANY ACTUAL OR ALLEDGED VIOLATION OF A THIRD PARTY POLICY, REQUIREMENT, OR GUIDELINE BY YOU IS YOUR RESPONSIBILITY. SMART TECHNOLOGY MAKES NO WARRANTY OR REPRESENTATION THAT ITS WEBSITE OR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE IF ANY VIOLATION OF A THIRD PARTY POLICY, REQUIREMENT, OR GUIDELINE BY YOU IS ALLEDGED BY A THIRD PARTY.
Products and Services
All products (including software) and services of SMART TECHNOLOGY may only be accessed and used pursuant to a separate product or service agreement. If you have accessed such products or services prior to entering into a separate product or service agreement, such access is in violation of SMART TECHNOLOGY's General Terms and Conditions, and you shall immediately cease using such services or delete any such products from your computer or server until such time as you become an authorized user of such products or services.
Limitation of Liability
IN NO EVENT WILL SMART TECHNOLOGY BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES HOWEVER THEY MAY ARISE, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE: (i) USE OF THE INFORMATION CONTAINED ON THIS WEBSITE; (ii) USE OF SOFTWARE DOWNLOADED OR LINKED TO FROM THIS WEBSITE; OR (iii) FOR THE FAILURE TO PROVIDE SERVICES OR INFORMATION AVAILABLE FROM THIS WEBSITE, EVEN IF SMART TECHNOLOGY HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN THE EVENT YOU HAVE ANY DISPUTE WITH ONE OR MORE THIRD PARTIES AS A RESULT OF YOUR USE OF THE WEBSITE, CONTENT OR SERVICES, OR ARE IN ANY WAY DAMAGED AS A RESULT OF ANY THIRD PARTY IN CONNECTION THEREWITH, YOU HEREBY RELEASE AND COVENANT NOT TO SUE OR OTHERWISE MAKE A CLAIM, DEMAND OR FILE ANY LEGAL ACTION OR INSTITUTE ANY LEGAL OR REGULATORY PROCEEDINGS AGAINST SMART TECHNOLOGY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES AND SUPPLIERS FROM, FOR ANY CLAIMS, ACTIONS, DEMANDS OR DAMAGES (WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL), OF WHATEVER KIND OR NATURE, KNOWN OR UNKNOWN, SUSPECTED OR UNSUSPECTED, WHETHER FORESEEABLE OR NOT, DISCLOSED OR UNDISCLOSED.