Toll-Free Service

A toll-free number is a telephone number used by businesses in India with a prefix of 1800. Customers can call businesses on this number without any call charges. The business pays all the charges for incoming and outgoing calls instead of the caller. This makes it an easy communication channel.

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What is Tollfree Number?


Toll free numbers generally are numbers taken by brands that can be dialled by anyone across the country without being charged. The cost of the calls is paid by the companies.
The main advantage of toll-free numbers is that callers are not charged and the cost is paid completely by the owner who paid for the toll free number.

As a reward for business owners and consumers, the importance of owning toll free numbers cannot be overstated. This will help in gaining business credibility and appreciation in the current market, thereby you can generate more sales, and it also helps you in attracting more prospects with minimal time investment.

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Toll-Free service

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Business Accessibility

Toll-free numbers enhance accessibility for customers by providing a free and convenient way to contact businesses or organizations.

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Customer Service

Many businesses use toll-free numbers for customer service lines, allowing customers to seek assistance without incurring call charges.

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Usage Tracking

Businesses can track and analyze call data associated with toll-free numbers to assess marketing campaigns, customer engagement, and overall call performance.

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Costs

While callers do not incur charges, the business or entity owning the toll-free number is responsible for covering the costs of incoming calls. The pricing structure may vary based on the service provider and specific plan.

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Regulatory Compliance

Toll-free services are subject to regulations and guidelines, and businesses need to comply with rules set by regulatory authorities.

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Integration with Other Services

Toll-Free Service can be integrated with other communication and CRM (Customer Relationship Management) systems. This allows businesses to manage customer interactions more effectively and follow up on toll free promptly.



Toll-free telephone number

A toll-free telephone number or freephone number is a telephone number that is billed for all arriving calls. For the calling party, a call to a toll-free number from a landline is free of charge. A toll-free number is identified by a dialing prefix similar to an area code. The specific service access varies by country.


features of toll free numbers

  • Comes with Interactive Voice Response (IVR)
  • Provides several number patterns
  • Enables real-time reporting
  • Helps create multiple campaigns
  • Attractive Invitation to Customers
  • Offers the cloud advantage

Features of a Toll-Free Number

Toll-free numbers are used by many big and small organizations for different purposes such as lead generation, branding, customer service, etc. The toll-Free number comes with solid values with a ton of different features.

  • Call Tracking: Always track your call and measure the effectiveness of your customer experience
  • Live Panel: A live dashboard showcasing all statistics of incoming calls and their reports.
  • Call Recording: Enables you to assess the quality and how good is your team in reaching targets.
  • IVR Solution: An IVR helps in the easy routing of the call to the designated agent or information source.
  • Call Reports: A detailed report of account activity and conversions.
  • CRM Integration: Integrated API for a consistent CRM experience for your customers.
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Frequently asked questions

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